Go through the list of HP model series on that page to see if it includes your printer model.
HP printer will not scan if it is not compatible with the operating system and to confirm if it is the problem, you can go to the HP Printers – Windows 10 Compatible Printers page in a browser. Updating your device to the latest operating system is always done to enjoy perks but it can turn the things upside down as well.
One reason for which the HP printer won’t scan is when you upgrade the operating system to Windows 10. Solutions to Fix the Scanning Failures with HP Printer 1. Compatibility Check
If your HP printer isn’t scanning to a PC or you are facing issues in scanning using the HP Smart APP, apply all the given solutions one-by-one and see what works for you. I was happy that my efforts didn’t go into vain and to save the time of other users who might be scratching their heads due to the same issue, I have compiled all the solutions in this guide. Nevertheless, after 4 hours of Googling and digging into HP’ official resources, I was able to get the scanning feature work again. Recently, I came across an error with my HP printer where I wasn’t able to scan, and even after applying all my technical know-how, I was back to square one. The same is the case with HP products where you can get all the technical issues and errors resolved within the shortest time due to the availability of reliable information and troubleshooting sources. And that’s true! But what if the problem gets resolved as soon as it appears? That’s the difference when you use a quality product that has developed in such a way that there are minimal chances of facing an error and even if you encounter one, you have access to easy ways to fix it. You seem surprised by my statement as no technical device works flawlessly throughout its life. I have been a dedicated user of HP for years now and never felt disappointed with any of its services. From printer, laptop, to desktop, HP has always offered technically advanced products that are capable of fulfilling the needs of the current generation. HP is the one brand that never fails to impress its users with its quality products.
Some HP Smart features require a network connection and an HP account for full functionality.